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100% Pass Quiz 2025 Microsoft High Pass-Rate MB-240 Latest Exam Pattern

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Posted on: 06/14/25

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Microsoft MB-240 certification exam is designed for professionals who want to prove their expertise in the field of Dynamics 365 Field Service. MB-240 exam is intended for those individuals who have experience working with Dynamics 365 Field Service and are familiar with its various features and functionalities. MB-240 exam is designed to test the candidate's knowledge of field service management, resource scheduling, inventory management, and customer engagement.

The MB-240 certification exam is intended for functional consultants with experience in implementing and configuring Dynamics 365 Field Service. Candidates should possess a solid understanding of enterprise resource planning (ERP) and customer relationship management (CRM) concepts, as well as experience with deploying and configuring Microsoft Dynamics 365. MB-240 Exam is also suitable for individuals with experience in related areas such as project management and service delivery.

Microsoft MB-240 exam is designed for individuals seeking certification as a Dynamics 365 Field Service Functional Consultant. MB-240 exam is focused on testing the candidate’s knowledge and skills in deploying, configuring, and customizing Dynamics 365 Field Service applications. MB-240 exam also evaluates the candidate’s ability to understand the client’s requirements and design solutions that meet those requirements.

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q117-Q122):

NEW QUESTION # 117
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation


NEW QUESTION # 118
You work for an equipment rental company which rents tower cranes to construction companies.
A tower crane consists of several components such as operator s cabin, trolley, et cetera, which requires regular maintenance and are very expensive.
You need to maintain the service history of all the sub components and track each equipment by client location.
What should you do?

  • A. Configure the customer assets hierarchically, and maintain service history at the sub-component level.
  • B. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
  • C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub- component level.
  • D. Configure the customer assets hierarchically, and maintain service history at the service account level.

Answer: D


NEW QUESTION # 119
You are a Dynamics 365 for Field Service Administrator.
You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident.
Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Answer:

Explanation:

1 - Create and save all necessary products.
2 - Create and save all necessary service tasks.
3 - Create and save the incident.
4 - Add all service tasks for this incident.
5 - Add all products for this incident.
6 - Add all service for this incident.
7 - Add any appropriate notes for this incident.


NEW QUESTION # 120
The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.
Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

  • A. Field Service-Mobile User
  • B. Field Service-User
  • C. Field Service-Dispatcher
  • D. Field Service-App Access and Field Service -Resource

Answer: C,D

Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/view-user-accounts-security-roles#field-service-roles


NEW QUESTION # 121
You are a Dynamics 365 for Field Service administrator for a construction company.
You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.
How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?

  • A. Use Facility Scheduling
  • B. Use Resource Crew Scheduling
  • C. Use Multi-Resource Scheduling
  • D. Use Universal Resource Scheduling

Answer: C

Explanation:
Section: Schedule and dispatch work orders
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling- requirement-groups


NEW QUESTION # 122
......

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